Privacy Policy
TruNorth Mechanical Effective Date: October 30, 2026
At TruNorth Mechanical ("TruNorth," "we," "us" or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use and protect your information when you visit our website, TruNorthKC.com, request service from us, or receive text messages and emails from us.
Donaldson Heating and Air Conditioning is now part of TruNorth Mechanical. Customer information from Donaldson is now maintained by TruNorth and is handled under this policy.
Information We Collect
We may collect personal information you voluntarily provide, including your name, phone number, email address, service address, and details about your service request, equipment or property. We collect this through our website forms, by phone, by text message, or when you schedule service or a consultation.
Payments for our services are processed by third-party payment processors under their own security standards.
We may also collect non-personal data such as browser type, IP address, device information and pages visited, using standard website analytics tools such as cookies and tracking pixels.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide heating, cooling and plumbing services
- Schedule appointments, estimates and consultations
- Send appointment confirmations, reminders, technician arrival notices, estimates, invoices and service updates by text message or email
- Send maintenance plan reminders and, if you have agreed to receive them, offers and promotions
- Improve our website and customer experience
- Comply with legal obligations
Text Messages
If you provide your mobile phone number and agree to receive text messages from TruNorth Mechanical, we use your number to send the messages described in our Terms of Service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help.
We do not sell, rent or share your mobile phone number, text messaging opt-in data or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing described in this policy and will not be shared with any third parties.
We send emails related to your service, such as appointment confirmations, estimates, invoices and follow-ups. If you agree to receive marketing emails, each one includes an unsubscribe link. Unsubscribing from marketing emails does not stop emails about service you have requested.
Sharing Your Information
TruNorth Mechanical does not sell your personal information. We may share information with trusted service providers who help us operate our business, such as website hosting, scheduling and dispatch, payment processing, email delivery and analytics, strictly for our business operations. We may also disclose information when required by law.
All of the above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience, track performance and analyze trends. You can disable cookies in your browser settings if you prefer.
Your Choices
- You may request access to, correction of, or deletion of your personal information by contacting us at info@TruNorthKC.com.
- You may opt out of text messages at any time by replying STOP.
- You may unsubscribe from marketing emails using the link in any marketing email.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Security
We use reasonable security measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this policy or how we handle your information, please contact us:
TruNorth Mechanical 934 SE 7th Terrace, Suite B Lee's Summit, MO 64063
Email: info@TruNorthKC.com Phone: 816-246-9500